Frequently Asked Questions (FAQs)
About Lady Milan
Where is Lady Milan based?
Lady Milan is proudly based in Australia, with a global view. Our designs reflect modern power and sophistication for women everywhere.
What is Lady Milan’s design philosophy?
At Lady Milan, we design with purpose. Every piece is crafted to empower ambitious women through structured tailoring, timeless silhouettes, and an ethos of quiet confidence. Our style doesn’t shout — it resonates.
Who is the Lady Milan woman?
She’s a leader, a visionary, a woman who owns every room she walks into. From the boardroom to black-tie events, she values elegance, impact, and unapologetic presence. Lady Milan is made for her — and women like her.
Does Lady Milan support women’s initiatives?
Absolutely. Lady Milan proudly supports and collaborates with women’s networks such as Business Chicks, CEW, and WNA. Our mission is rooted in elevating women — not just through fashion, but through connection and community.
Sustainability & Craftsmanship
Are Lady Milan pieces made ethically?
Yes. We’re committed to responsible production. Our garments are made in partnership with ethical manufacturers who meet strict standards in craftsmanship, working conditions, and environmental care.
What does “small batch” mean for your collections?
We produce in limited quantities to maintain exclusivity and reduce waste. Small batch means higher quality, more attention to detail, and the assurance that you’re wearing something truly special — not mass-market.
Sizing & Fit
Are your garments true to size?
Yes — Lady Milan garments are true to Australian sizing and designed for a tailored fit. If you're between sizes, we recommend sizing up or contacting us for guidance.
How do I know my size?
Each product page includes detailed fit information. You can also refer to our Size Guide or contact us directly for personalised sizing support.
How do I care for my garment?
Care instructions vary slightly per item, but most Lady Milan pieces can be cold hand-washed or dry cleaned. Always check the label inside your garment for specific care details.
Ordering & Payments
How do I place an order?
Simply browse our collections, select your preferred size, and click “Add to Wardrobe.” Once you're ready, proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Apple Pay. All transactions are secured and encrypted.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us within 1 hour of placing your order. After that, we cannot guarantee modifications.
Shipping & Returns
Do you ship internationally?
Yes — Lady Milan ships worldwide. Shipping fees and delivery times will be calculated at checkout based on your location. Orders over AUD $300 receive complimentary express shipping.
How long does shipping take?
Standard domestic orders typically arrive within 2–5 business days. Express options are available. International delivery may take 7–14 business days depending on location.
What is your return policy?
We offer 14-day returns on full-priced items in original condition. Items must be unworn, unwashed, and with all tags attached. For full return instructions, visit our [Returns Policy] page.