Returns & Exchanges Policy

We offer a full refund for every purchase made ONLINE unless it is marked “FINAL SALE – NO RETURNS”. Items marked as FINAL SALE are only eligible for a refund if deemed faulty. FINAL SALE items can be exchanged for a different size of the same item pending availability of the desired size.

Please note, return shipping fees will not be covered by Lady Milan. There is no refund on shipping charges unless the item was faulty.

Conditions for Returns

• Merchandise must be returned within 14 days from receiving the purchase.
• Merchandise must be in a saleable condition with all tags attached.
• Merchandise must not be worn, damaged, altered or washed.
• The original invoice or order confirmation must be provided as proof of purchase.

Lady Milan reserves the right to refuse the return of any merchandise that does not meet these return requirements.

To initiate a return, please contact us at info@ladymilan.com.

Return via Post

We recommend that an insured, traceable shipping method is used to send back your purchase. Lady Milan will not be held accountable for any damaged, missing or late incoming deliveries.

1. Contact us at info@ladymilan.com to receive the return address.
2. Confirm your item is eligible under the Lady Milan Returns policy.
3. Pack all merchandise securely along with the return form enclosed in your parcel (or include a note with your order number and your choice between exchange—specifying the desired size—or refund).
4. Your return will be assessed upon arrival. Once approved, your refund or exchange will be processed, and you will receive an email confirmation.

For refunds, please allow 3 to 5 business days from processing for funds to appear in your account.

Please note: We process returns as promptly as possible, but minor delays may occur during high-volume sale periods. We appreciate your patience.

International Returns

We offer a full refund on all international orders, provided the item is in saleable condition with all tags attached, unworn, undamaged, unaltered and unwashed. You must initiate the return process within 14 days of receiving your purchase. Please note there is no refund on shipping charges unless the item was deemed faulty or required by applicable consumer law.

To start an international return, contact info@ladymilan.com. You will receive return instructions and a shipping label. Please note that return shipping costs and any applicable customs duties/taxes will be deducted from your final refund amount.

Cancellations & Order Changes

If you require alterations to your order or have ordered an incorrect item or size, please contact customer care immediately at info@ladymilan.com so we can assist you before your parcel is dispatched.

Item Availability

Occasionally, online stock levels may experience slight discrepancies. In the rare event that an ordered item is unavailable, our customer care team will contact you promptly to arrange an immediate full refund or a suitable alternative.

Bulk Orders & Corporate Purchases

Lady Milan welcomes bulk and corporate orders tailored to the needs of businesses and organisations.

• Order Enquiries & Quotations: Bulk orders may be subject to minimum order quantities. Please contact info@ladymilan.com or use the online enquiry form on our product pages with your quantities, styles, and required timeframe for a custom quotation.
• Production & Delivery: Bulk production schedules and delivery timelines will be agreed upon prior to order confirmation.
• Payments & Cancellations: Payment terms and cancellation conditions are specified in each formal quotation. Once production or customisation has commenced, orders cannot be cancelled or modified.
• Returns & Exchanges: Standard non-customised items may be eligible for return under agreed terms. Custom-made, personalised or specially produced garments are strictly non-returnable for change of mind.

Nothing in this policy excludes, restricts or modifies any consumer rights and remedies available under the Australian Consumer Law.